NEED HELP?
OPEN A TICKET.

All official support for Unseen is handled through our Discord ticket system. For help, applications, reports or questions, please use the correct ticket route in Discord.

OPEN DISCORD ↗ WHITELIST INFO ↗

01 / HOW SUPPORT WORKS

ONE OFFICIAL ROUTE.
CLEARER OUTCOMES.

Using tickets keeps support organised and makes it easier for issues to be handled properly from start to finish.

OPEN THE RIGHT TICKET

Join the Unseen Discord and choose the correct support route based on what you need help with.

GIVE FULL INFORMATION

Explain the issue clearly, include relevant times, names and context, and add any screenshots or clips if needed.

WAIT FOR A RESPONSE

Once your ticket is open, give the team time to review it. Avoid opening duplicates for the same issue.

02 / COMMON SUPPORT ROUTES

WHAT SHOULD YOU
OPEN A TICKET FOR?

WHITELIST HELP

Questions about applying, awaiting results or understanding the entry process.

PLAYER SUPPORT

General help, account concerns or clarification on systems and procedures.

REPORTS & ISSUES

Rule concerns, behaviour reports or incidents that need reviewing through the proper process.

APPLICATIONS

Department or internal application routes where relevant, all managed privately through Discord.

03 / BEFORE YOU OPEN A TICKET

MAKE IT EASIER TO HELP YOU.
SEND THE RIGHT INFORMATION.

A clear ticket is much easier to deal with than a rushed one. Before submitting, make sure you include the important details.

01Choose the ticket category that best matches your issue.

02Explain what happened clearly and include names, times and context where relevant.

03Attach screenshots or clips if they help show the issue properly.

04Be patient after submitting and avoid opening repeat tickets for the same matter.

04 / NEED TO GET IN TOUCH?

START WITH OUR
DISCORD.

For applications, support and community processes, head to the official Unseen Discord and use the ticket system or application form as directed.

OPEN DISCORD ↗

Use the correct ticket route and include as much useful information as you can.

NEED HELP?OPEN A TICKET.

ONE OFFICIAL ROUTE.CLEARER OUTCOMES.